DPD Returns

 * - Same Day Despatch Information 
Helmet City will despatch any product marked with the 'Same Day Despatch' Label on the SAME DAY it is ordered (Monday to Friday), but only if the order is placed before 12 o'clock midday.  You will receive an email with your tracking details.  Please note this does not guarantee next day delivery, although most orders once despatched are delivered the next working day. Only the actual product marked with the 'Same Day Despatch' label is included in the offer, if additional items are added to the order and they are not displaying that label, the order may be delayed.  Although we have most of them in stock, product add ons like visors, bluetooth systems etc may have to be ordered separately and could delay the despatch time.

**FREE UK Mainland delivery on all orders over £25** (subject to location)
Helmet City provides FREE DELIVERY to almost all mainland UK addresses. We aim to dispatch in 1-5 working days, maybe more for out of stock items or items that are special order. Delivery to Republic of Ireland, Channel Islands, Isle of Man and Scottish Highlands & Islands is FREE only if the order value is over £150.00. Low value items sent to Northern Ireland and other non UK mainland addresses may incur a nominal fee, we will contact you.  Next day delivery is not guaranteed, but most items are delivered in 2-5 working days.
PLEASE NOTE : - We do not send to PO Boxes, BFPO Addresses or Hotels

Helmet City Price Match Promise

Helmet City is dedicated to providing the biggest choice of brands at the best prices, with a commitment to excellent service. We have increased our stock holding over the years and now hold thousands of products and while we do try to keep on top of our internet prices, it is a challenge with so many items.

If you find the same genuine UK product from another UK dealer, in stock, advertised on their website in the same size, please email us :

E Mail Us

The E Mail will open and have the fields automatically inserted that we need ie Make, Model, Colour, Size and Price of the product and copy of the link of the website where it is located.

We will email you back with a special code that will reduce the product during the checkout process.

We promise to try and match or beat the advertised price and will also try and match European Websites.

This Price Match Promise is online only - If you want a deal in one of our shops, please contact them directly. See our Retail shops HERE

E Mail Us

--------------------------------------------

www.HelmetCity.co.uk is an Online business only, your item cannot be returned to us in person. 
We do not have a Trade/Customer counter and your purchase CANNOT be returned to any of our shops.
If you would like face to face service, please purchase directly from one of our shops.

--------------------------------------------

 We now have a £4 DPD Returns Service for UK Customers!
(Details will be sent once a Return is raised)

For your peace of mind and satisfaction all items are carefully checked prior to despatch.  Helmet City must be notified of any errors, missing items or damage within 48hrs of delivery.  This does not affect your consumer rights.

However, if you are unhappy with your purchase, Helmet City will be happy to accept the return of your helmet or other item within 30 days of purchase, providing:

• it is received back to us UNUSED and undamaged.  A used Helmet CANNOT be returned for a refund, unless it is proved to have a manufacturing fault.
• complete with ALL tags in place, helmet bag, manual, protective plastic on visor and any other associated parts supplied.
• the Pinlock Insert is NOT fitted (unless factory fitted as standard)
• in the undamaged Manufacturers helmet box
• packaging must not be damaged and must be in a re-saleable condition

If any of these criteria are not met, there will be either a 20% re-stocking fee or we may refuse to refund the helmet or other item.

Before sending an item back, you MUST raise a Return (RMA) online as follows :-

If you are familiar with ordering online just login to your account and navigate to the RMA section.  If you need a step by step guide, please see below.

1.  Log in to your account at helmetcity.co.uk. 
2.  Click your name at the top of the page and click 'My Account'.
3.  Select ‘My Returns’ from the list on the left.
4.  Click 'Request New Return'.
5.  Select the Order you wish to return and click Next.
6.  Put a tick in the box of the item/s in this order that you wish to return and some new information will appear. Select the Reason, Condition and Resolution accordingly.
7.  Enter any additional information that you want to tell us.
8.  If required, add any images that you wish to accompany your return by clicking the ‘Browse’ button.
9.  Click ‘Submit Request’
10.  We will then check your Return request and reply with the address that we need you to send it to.
11.  A link will be supplied to enable you to use our new DPD Returns Service.
12.  This information will be available in your Account under the RMA section.
13.  Please fill out the table below in full, cut it off and put it inside the packing box.
14.  Your Return will be processed as quickly as possible, but generally within 48hrs of receipt.
15. If an item is returned under warranty, return postage costs will ONLY be refunded if that item is PROVED to be faulty.

Visors & Pinlock Inserts
Please ensure that the Visor or Pinlock ordered is correct for your helmet.  If the packet is opened and we cannot sell it as brand new, we will not accept it back.

The weight shown on our website is generally for a size Medium, +/-50g and provided by the manufacturer.  Helmet City are not responsible if the weight of the actual helmet is different and will not be liable for any return postage costs.

We would suggest the item is sent via Royal Mail Recorded Delivery (if you think your product is damaged, please contact us BEFORE sending your item back).  Simply pack your parcel up securely using its original protective packaging and send to the address given to your RMA.  Please fill out and include this delivery note and pay postage costs at your Post Office.

If an item is returned under warranty, return postage costs will ONLY be refunded if that item is PROVED to be faulty.

Please remember that it is the responsibility of the customer to ensure the goods are packaged for transport. Insufficient packaging resulting in the product being damaged will be the responsibility of the customer.  The box of the product must be wrapped / protected and not covered in tape or labels.  A restocking fee may be charged for any original boxes damaged due to careless packing. If you are sending back a Helmet, please ensure the Helmet is packed the correct way up and not upside down!

FREE GIFTS: Please note, Free Gifts CANNOT be exchanged for another product, credit OR refund and NO cash alternative is offered. A Free Gift can be exchanged for a different size - if boots for example. If you decide you do not want the Free Gift after receipt, NO refund for that Free Gift will be given. The Free Gift product is the product or products illustrated, no alternative products are offered. Helmet City reserves the right to substitute any free item offered with an item of equal or greater value. If a customer wishes to return an order which qualified for a gift with purchase, the transaction can only be refunded if the gift with purchase item is also returned.

Special Orders are non-returnable and non-refundable. If you are in any doubt please check the website or call 01959 57 22 77 for further information and to confirm.

www.HelmetCity.co.uk is an Online business, your item cannot be returned to us in person. We do not have a Trade/Customer counter and your purchase CANNOT be returned to any of our shops.
If you would like a face to face service, please purchase directly from one of our shops.

Please return to:

Please note the customer is responsible for all return delivery charges unless the goods are wrongly delivered or proved to be faulty. In which case, only REASONABLE postage will be refunded (we will NOT refund Royal Mail Special Delivery costs). For your own security and peace of mind we would recommend that you use a recorded delivery service. Helmet City do not accept responsibility for returned goods lost or damaged in transit.

On receiving your goods we will process the return as quickly as possible. Refunds will be made using your original payment method and are normally completed within 1-3 working days of receipt of the returned items or notification that a refund is required. Finance deposits are refunded by Klarna normally with 2-4 days. Please note that once a Refund is processed, the wonderful banks can take a number of working days to actually put the money in your account!

If you have any problems with an item bought from Helmet City, please contact us to see if we can resolve any problems before sending your item back.

www.HelmetCity.co.uk is an Online business only, your item cannot be returned to us in person.
We do not have a Trade/Customer counter and your purchase CANNOT be returned to any of our shops.
Your item must be posted back to the 'Web Orders' address above.
If you would like face to face service, please purchase directly from one of our shops.

Helmets

The Helmet city guide to buying a Motorcycle Helmet

A poorly fitting helmet may not only be uncomfortable, more noisy and may move around when riding if too big or give headaches etc if it is too small, it is also dangerous. A helmet simply will not protect or perform as designed if the head inside it is not snuggly fitted against the impact absorbing material inside the shell.

Measuring
Once you've decided on the helmet (we have thousands available!), to make a better judgement on size we would recommend measuring your head. Using a soft measuring tape, measure around the circumference of your head, across the forehead just above the eyebrows, above the ears and around the back of your head. Helmets are available in sizes from 50cm right up to 67cm! If you are say 58.5cm and a Medium is 57-58cm and a Large is 59-60cm, we would generally suggest going for the smaller size as the interior will compress over time. This is not a guarantee of course and we would always suggest popping to one of our Retail shops (or your local dealer) to try one on (we have 7 shops at the moment).

Another thing to bear in mind, is that a helmet in say size Medium from one Manufacturer may fit completely differently to a Medium from another Manufacturer. Therefore we would always recommend travelling to a dealer to try a number of different brands to get the perfect fit for your head shape.

If you purchase a helmet online from HelmetCity.co.uk, it can be returned (at your cost) as long as our strict Returns Policy is followed. The helmet can only be tried on (not used on the road), no pinlock fitted, no protective film or tags removed and the bag and outer box in the condition we sent to you.

Trying your Helmet on
When your lovely new helmet arrives, pop it on (after reading the advice sheet enclosed in the box) and wiggle it around to make sure the top of your head fits and is settled right in. Give the helmet a push from the front towards the forehead to see if it gives you any pain or discomfort. Do the strap up and tighten it until you feel it is quite tight (but not uncomfortable - you need to breathe!) Look in a mirror - how does it fit on the cheeks? If you can fit a couple of fingers between your cheek and the helmet cheekpads then it is too big, if it is pressing so tight your cheeks are between your teeth and you can't talk, then it may be too small! Please note that cheek pads do compress over time so they sort of 'wear in'. On some of the higher end brands, like Shoei and Arai for example, thinner and thicker cheek pads and even skull pads can be supplied - depending on the model. If you know the size you require at the time of ordering, these can be swapped out free of charge (Shoei and Arai only) - we keep the unwanted size (this only applies to Full Price Helmets).

If you are generally happy with the fit, leave the helmet on for a good length of time to ensure it is not pressing in places that are not immediately apparant. If a helmet is really pressing on your forehead this can sometimes cause a headache over time so it may be worth trying another size or brand.

It is important to read our Returns Policy regarding helmets and the Advice Sheet enclosed with your purchase, before going for a ride as a helmet cannot then be returned if it does not fit or you are not happy with it.

SHARP Testing
SHARP provides advice on how to select a helmet that fits correctly and is comfortable and information about the relative safety of helmets to help motorcyclists to make an informed choice. There is also a very informative Video on the SHARP website!

Click HERE for the Government SHARP Rating Website


Helmet Sizes
Unless listed separately below, Helmet sizes are normally as follows :

XXS - 51-52cm
XS - 53-54cm
S - 55-56cm
M - 57-58cm
L - 59-60cm
XL - 61-62cm
XXL - 63-64cm

AGV are generally as above except some models have :
MS - 57cm
ML - 58cm

HJC make a couple of very large helmets and the sizes are :
3XL - 64-65cm
4XL - 66-67cm

HJC Helmets have different sizes for different Models, see here :

RPHA-11 / RPHA-70 / RPHA-90
XXS - 52-53
XS - 54-55
S - 55-56
M - 57-58
L - 58-59
XL - 60-61
XXL - 62-63

F70 / I70 / FG-17 / C70 / CS-15 / I90 / C90 / V90 / IS-33 II / CS-MX II
XXS - 51-52
XS - 53-54
S - 55-56
M - 57-58
L - 59-60
XL - 61-62
XXL - 63-64
3XL - 64-65

CL-SP - Large Sizes only
3XL - 65-66
4XL - 67-68

CL-Y
S - 50-51
M - 52-53

CL-XY II
S - 49-50
M - 51-52
L - 53-54
XL - 55-56

ICON
Sizing - Please Note : These Helmets come up on the small side, so if you are in between sizes we would suggest trying a size up. Helmet city are not responsible if the helmet does not fit.

----------------------------------------------------------------------------------------------------------------------

CLOTHING

Please see the individual product for sizing information.

Mens Jackets are generally :

2XS
XS - EU46 - UK36
S - EU48 - UK38
M - EU50 - UK40
L - EU52 - UK42
XL - EU54 - UK44
2XL - EU56 - UK46
3XL - EU58 - UK48
4XL - EU60 - UK50
5XL - EU62 - UK52
6XL - EU64 - UK54
8XL - EU66 - UK56
10XL - EU68 - UK58
12XL - EU70 - UK60

Ladies generally :

UK4
UK6 - XXS - 34
UK8 - XS - 36
UK10 - S - 38
UK12 - M - 40
UK14 - L - 42
UK16 - XL - 44
UK18 - 2XL - 46
UK20 - 3XL - 48
UK22 - 4XL - 50
UK24 - 5XL - 52
UK26 - 6XL - 54
UK28
UK30

Helmet City CANNOT be held responsbile if the size purchased turns out to be incorrect. We always suggest you visit one of our stores to try the item on to make sure.

SEE OUR LIST OF RETAIL STORES HERE