# # Following new Government guidelines our Retail Shops are temporarily closed. Our Website is still OPEN!! Click HERE for further Information # #

Delivery

DPD Logo at Helmet City

This the DPD daily bulletin update relating to Coronavirus (COVID-19) and the impact it is having on their international services.

DPD are continuously monitoring the situation and will share with us the latest status by destination country and the delays they are experiencing. They have also supplied us with a list of Restricted Postcodes which they cannot currently send to.  

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DPD Pickup Shop Network

To comply with the Government's advice to close non-essential shops, DPD are immediately suspending their DPD Pickup service.  This means our customers won't be able to drop off their parcels at a shop, divert their parcels to a shop in-flight or collect their parcels from their local shop.  DPD have also updated all their app users regarding the Pickup service.

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Please click buttons below for the latest updates - Updated 30/03/2020

Restricted Postcodes

View the DPD update for all Postcodes they cannot currently deliver to

DPD Restricted Postcodes

DPD Classic

View the DPD update for all road services to Europe

DPD Air Services

DPD Air Services

View the DPD update for all International Air Services

DPD Air Services

 

 

 

 

 

 

 

 

 

 

 

 

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DPD Logo at Helmet City

Check out the new DPD App....
The new DPD app means our customers can set up their delivery preferences so they never miss a parcel delivery again. The DPD app is free to download, easy to use and contains a host of useful features including additional delivery alerts, so our customers will always get the best possible delivery experience. An industry first, with the DPD app, they aim to deliver our customers' parcels right first time. Please download the app. now!

appleappstore1.png DPD on Google Play

 

**FREE UK Mainland delivery on all orders!!** (subject to location)
Helmet City provides FREE DELIVERY to almost all mainland UK addresses. Delivery time is generally 2-5 working days, maybe more for out of stock items or items that are special order. Delivery to Republic of Ireland, Channel Islands, Isle of Man and Scottish Highlands & Islands is FREE only if the order value is over £150.00. Low value items sent to Northern Ireland and other non UK mainland addresses may incur a nominal fee, we will contact you.
PLEASE NOTE : - We do not send to PO Boxes or Hotels

NEW - DPD Drop Off Point for Returns
Helmet City can now offer returns to Mainland UK for just £4! CLICK HERE

Brexit
Update 31/01/2020
We will be updating this information as and when our deals are finalised with the EU.  From what we can see, if we remain in the Customs Union, there will be no change in the cost of sending our products to the EU.  However, if we leave with a No Deal or with a Deal without being in the Customs Union, then unfortunately our customers will have to pay Import Duty on their Order.  For the latest on Brexit please see our Brexit page HERE.

International / EU Shipping
We use DPD or UPS to deliver to all current EU destinations as well as all other European countries. Delivery is FREE to selected EU Countries, if the order value is over £150. Delivery is also FREE to other selected EU Countries if the order value is over £200. Please add the product to your shopping basket and select your country to see how much it is.   Delivery to the Canary Islands is not free, the price currently is £75 for one helmet and we will contact the customer to let them know how to pay the additional amount.  We deliver to most other worldwide destinations and a live quote is given during the checkout process. Simply enter your postcode, town and country and the system will give you an accurate price for DPD Delivery based on the destination and volumetric weight of the order. Helmet City cannot be held responsible for any taxes or any other import charges your country may impose for importation of your order. Please await confirmation of despatch before pre-paying any VAT or taxes that may be due. Please contact your country's custom office to check if you are liable to incur importation charges. Helmet City is not responsible for extended area delivery charges or errors in the online order shipping system. If an order is placed and shipping must be charged due to a system error, customer neglecting to select the correct option or additional charges due to remote locations, Helmet City will contact the customer with shipping information and a price.

Intercoms and other items containing Lithium batteries cannot be sent by Air, for example to Australia, New Zealand, America etc.

Norway
In order to send to Norway, DPD must have the customers PID Number. Customs in Norway will not clear any item without the PID number. We will email you once your order is received.


Please Note :
We will not send an item as a gift/sample or reduce the value for Customs or VAT purposes.  Also.....


PLEASE NOTE WE DO NOT SEND TO : -
BFPO Addresses
PO Boxes
Hotels
BRAZIL & other parts of South America
SOUTH AFRICA & other parts of Africa
Parts of the Middle East
Russia

Despatch
Items are despatched via DPD. With the new DPD Predict service, your parcel can be tracked by you every step of the way, make sure to download the App.  An email with the tracking number is sent when the item is marked for despatch.

Our Helmets are sent out in Brand New boxes, items clearly damaged in transit should not be accepted as once signed for, are accepted as delivered complete and undamaged. Helmet City cannot be held responsible for any damage discovered after the item has been signed for.

Please remember that it is the responsibility of the customer to ensure the goods are packaged for transport. Insufficient packaging resulting in the product being damaged will be the responsibility of the customer.  The box of the product must be wrapped / protected and not covered in tape or labels.  A restocking fee may be charged for any original boxes damaged due to careless packing.  However, if we send the wrong item or there is a fault upon delivery, we will pay for the return.

Delivery Times
Unless otherwise stated, we aim to dispatch stock items to the UK in 2-5 working days. Delivery times will vary for non UK delivery destinations, but we aim to deliver all European orders within 3 – 7 working days. Items shown on the website are not guaranteed in stock, however we do try and keep the website as accurate as possible. Delivery times may increase if items are out of stock or for items that are special order.

Care of your parcel
Your satisfaction is essential to Helmet city, which is why we use DPD and Royal Mail to send our products. ALL helmets are checked manually by us prior to despatch and are then placed into a brand new strong brown cardboard box. This protects the helmet and makes it easy for the customer to check for damage.