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Helmet City Privacy and Cookie Policy

Customer Privacy
At Helmet City, we have a duty to protect your privacy and all personal data that is collected during your interaction with our website.  Please ensure that you keep up to date with the information on this page, as it is subject to change in accordance with new legislation and directives.  We only collect information about you that is required to process your order to give you the best possible service.

This Privacy Policy will explain what data we collect from you, how we use that data, who can see your data and how you can access/change the personal data we hold.

Online Security
Helmet City take Online Security extremely seriously.  We use an SSL Certificate which is verified by Sectigo Ltd.  Sectigo is a leading cybersecurity provider of digital identity solutions, including TLS / SSL certificates, DevOps, IoT, and enterprise-grade PKI management, as well as multi-layered web security. As the world's largest commercial Certificate Authority with more than 700,000 customers and over 20 years of experience in online trust, Sectigo partners with organizations of all sizes to deliver automated public and private PKI solutions for securing webservers, user access, connected devices, and applications.

What is an SSL?
SSL provides a secure channel between two machines or devices operating over the internet or an internal network. One common example is when SSL is used to secure communication between a web browser and a web server. This turns a website's address from HTTP to HTTPS, the ‘S’ standing for ‘secure’.

One of the most important components of online business is creating a trusted environment where potential customers feel confident in making purchases. SSL certificates create a foundation of trust by establishing a secure connection.

For more information, click on the lock symbol that appears next to the URL of our website.

What Information Do We Collect From You?
Helmet City may ask you to input and collect the following information during the ordering process on this website: Customer Name, Billing Address, Shipping Address, Telephone Number, Email Address and Customer Password.

When you enter payment information, this is not held by HelmetCity.co.uk Ltd, but collected by our Third Party payment processors (SagePay, PayPal and Braintree- a Paypal Company) in a secure manner.

How Is Your Information Used?
HelmetCity.co.uk Ltd may use your information to:
•    Process a payment;
•    Process an order;
•    Deliver or redeliver an order;
•    Contact you if you have won a competition;
•    Notify you of any important changes to our services;
•    Send you communications that you have opted into (e.g. email newsletters or job applications).

When you place an order with Helmet City online, you will be asked to opt in or out of our mailing list. If you opt in, your email address is placed onto our newsletter database and you may receive our promotional material. You can opt out of this newsletter at any time.

We may use the data that we collect from you to create profiles and demographic groups of our customers, which we use to help us to target our information and marketing materials to those who we believe it is relevant to. We may use additional information that we gather from external sources, such as Google and Facebook, when it is available to help us do this even more effectively (see Cookies).

Please rest assured that your privacy is extremely important to Helmet City so we will always keep your details secure and we will NEVER pass your data to a third party for marketing purposes. We never send large quantities of marketing material and will always ensure that any content we do send is useful and informative. We promise not to inundate your mailbox!

Who Can See Your Information?
HelmetCity.co.uk Ltd will ABSOLUTELY NOT sell or rent your information to Third Parties for marketing purposes. We do however work with a small number of Third Party organisations to help us deliver some customer services, some of which have limited access to your data.  We may pass your information to these Third Party service providers for the purpose of providing services to your behalf. Examples include sending emails, processing payments and targeted advertisements on social media. The information shared will be that which is only relevant to the task at hand. Third Parties cannot use or share your information for any other purpose than to carry out what HelmetCity.co.uk Ltd has requested them to do and are required to keep your data secure. Please see below for a list of our Third Party partners, a brief rundown of the services they provide and links to their own privacy policies.

Third Parties who work on behalf of, or in association with, HelmetCity.co.uk Ltd:

 •    Website hosting
 •    Privacy policy https://magento.com/sites/default/files/REVISED-MAGENTO-PRIVACY-POLICY.pdf/

 •    Payment processor
 •    Privacy policy https://www.braintreepayments.com/gb/legal/braintree-privacy-policy

 •    Finance Payment processor
 •    Privacy policy https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy
“In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice .”

 •    Payment processor
 •    Privacy policy https://www.paypal.com/en/webapps/mpp/ua/privacy-full
        Privacy policy from 25th May 2018 https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

 •    Advertising
 •    User profiling
 •    Privacy policy https://www.facebook.com/policies/ads

 Truetrack Software
 •       Order Processing / Stock Management
 •       Privacy Policy http://www.truetracksoftware.com/privacy-policy.php

 •    Advertising
 •    User profiling
 •    Privacy policy https://www.google.com/policies/privacy/

 •       Service Reviews
 •       Independant Reviews
 •       https://legal.trustpilot.com/end-user-privacy-terms

How Can You Update Your Information?
You can update your personal information by creating and logging into an account (if you have not already created the account when placing an order). We ask for your name, email address, shipping address, billing address and telephone number when you create an account, all of which can be updated by yourself simply by logging into your account using your email and secure password.
Alternatively, you can also contact us via telephone (01959 57 22 77), via email (sales@helmetcity.co.uk) or via post (HelmetCity.co.uk Ltd, Unit 3 Waylands Farm, Approach Road, Tatsfield, Surrey, TN16 2JT) to request an update to your personal information that our staff can carry out for you.

Recording Information
Emails and other messages sent through our email social media accounts are archived and can be referred to in order to resolve issues that may arise during ordering or with customer aftercare.
Sales invoices may need to be kept for up to 7 years in order for HelmetCity.co.uk Ltd to retrospectively provide tax information to HMRC (please see Right To Erasure).

Cookies are tiny text files in your browser that can be sent from an organisations website and saved onto your computer when you visit a website for the first time. These text files typically contain two pieces of information: a unique user ID and the site name. Each time you visit a website that holds cookies, your computer checks its system to see if it has cookies from that website already saved, therefore recognising if you have visited the website before.
HelmetCity.co.uk Ltd uses cookies to track user visits, therefore analysing data such as the numbers of returning customers, customer location (by country or region) and recording how long customers stay on our website. Cookies DO NOT identify you as an individual, but simply track your browsing patterns which helps us to target our advertisements more accurately to our customers.
The viewing of the website and browsing of the website automatically requires you to accept our Cookies policy. When you enter into a transaction with the company you automatically accept the trading terms and conditions as enclosed. You have the option within your browser to disable cookies, which you can do by following the specific browser instructions.

Cookies are stored in your browser which you can usually modify to prevent this happening. If you have any questions/comments about privacy, you should log onto our website and use the contact us form on our "About Us - Helmet City" page or email us sales@helmetcity.co.uk.

Right To Erasure
In accordance with the EU General Data Protection Regulations 2018, you have the right to request that HelmetCity.co.uk Ltd erases all personal data that we hold on you with immediate effect. In some cases, HelmetCity.co.uk Ltd may have to retain certain vital information if we can prove that your data is needed to carry out other vital business processes, for example, filing tax returns (where we will need to retain sales invoices).

Links To Other Websites
The HelmetCity.co.uk Ltd website may contain links to external organisations. Please be aware that by clicking a link to an external source, our privacy policy no longer applies whilst you are on that new site. We cannot be responsible for the privacy policies that our linked websites adhere to and recommend that you read the policy of that site to keep yourself informed.

Data Breaches
HelmetCity.co.uk Ltd has a duty to report any breach of personal data from our database or our Third Party databases to all relevant people and the Information Commissioner’s Office (ICO) if it is apparent that personal data has been stolen or misused, within 72 hours of the incident.

Policy Review
HelmetCity.co.uk Ltd will keep this policy up to date in accordance with the law and new regulations. This policy was last updated in June 2021.