Helmet City Terms and Conditions

By using our website, you agree to be bound by Helmet City’s Terms & Conditions, as stated below.

www.HelmetCity.co.uk is an Online business only, your item cannot be returned to us in person.
We do not have a Trade/Customer counter and your purchase CANNOT be returned to any of our shops.

If you would like face to face service, please purchase directly from one of our shops.


Contract for the Supply of Products or Services
The products, prices and services illustrated on our website do not constitute a legally binding offer. No contract for the supply of products or goods will be deemed to exist between you and Helmet City unless, and until full payment has been made and the order accepted.

An acceptance email is automatically sent by Helmet City to you confirming that your order has been accepted and payment has been successfully made. This confirmation e-mail amounts to an acceptance by Helmet City of your offer to buy goods or services from Helmet City and this acceptance is effective regardless of whether or not you receive the e-mail.

Helmet City reserves the right to withdraw from a prospective contract at any time prior to or after acceptance. This also applies after a confirmation email has been sent in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself. Under these circumstances Helmet City will notify you as soon as possible and the option to wait for stock, choose an alternative or a full refund will be offered. Helmet City can refuse to accept an order, refund an order or cancel an order at any time without notice.

Helmet City will accept the cancellation of an order, in writing ( email, letter or fax ) or on the return of the goods. For full returns terms and information please see our Returns Policy - CLICK HERE

Price and availability information is subject to change without notice.  Prices may vary between our Website and our Retail Stores. Credit cards are debited before items are shipped or before services are activated by Helmet City.

www.HelmetCity.co.uk is an Online business only, your item cannot be returned to us in person. We do not have a Trade/Customer counter and your purchase cannot be returned to any of our shops. Your item must be sent back to the address above. Please do not turn up for assistance with an Online purchase as you will be turned away!  If you would like face to face service, please purchase directly from one of our Retail Shops.

Order Information : Card Security Checks
Helmet City use SagePay to process our Card Payments. SagePay use very stringent security checks to protect us and our customers from card fraud. On rare occasions an order is flagged as a 'Risk' by SagePay and Helmet City must investigate further. This may be due to a number of reasons, but mainly it is because the card used is from a different country to the delivery address or the delivery address given is not known to SagePay or your bank.  Also a customer must use the actual card billing address or this can also cause an issue.  We will in these cases contact you and ask for additional information to be supplied - normally proof of address for the card used and proof that the card owner works at the delivery address. To avoid any problems if you are paying from abroad, we recommend you click 'Pay using PayPal' - a PayPal account is not required.  Please do not be offended if we contact you for further information!

On some very rare occasions an order may be flagged as 'High Risk' and these will be automatically cancelled and refunded, as we cannot confirm any details you send us match the card used.  The order will have to placed again and the correct card/address details entered. Please do not be offended, we cannot accept 'High Risk' payments.

Paying for your product - Exchange Rates
If paying in a Currency other than GBP (£), there may be an exchange rate difference applied by your Bank or PayPal, after you have placed the order. This is NOT applied by Helmet City and may be more than the amount shown on our website. Helmet City is NOT responsible for this difference. The Currency Rates shown on our website are automatically checked and updated regularly based on the latest Exchange Rates, but can of course be higher or lower. Try this website http://www.xe.com/

The exchange rate is for information purposes only; it does not provide binding prices for an exchange. In practice, for individual exchanges, the prices for buying and selling currencies can deviate to a greater or lesser extent from these rates – depending on the country, financial institution or bureau de change and also the method of payment. The conversion is given as an indication only.

Free Gifts
FREE GIFTS : Please note, Free Gifts CANNOT be exchanged for another product, credit OR refund and NO cash alternative is offered. A Free Gift can be exchanged for a different size - if boots for example. If you decide you do not want the Free Gift after receipt, NO refund for that Free Gift will be given. The Free Gift product is the product or products illustrated, no alternative products are offered. Helmet City reserves the right to substitute any free item offered with an item of equal or greater value. If a customer wishes to return an order which qualified for a gift with purchase, the transaction can only be refunded if the gift with purchase item is also returned. We reserve the right to update or change the Terms at any time without notice to you.

Price Match
Helmet City will try and match any UK or EU price that is advertised online and the product is in stock. We do NOT guarantee to price match but will try our best.

Site Disclaimers
Helmet City is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. Helmet City disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. All specifications, measurements and technical data have been prepared by manufacturers. Helmet City does not represent or warrant that the information accessible via this site is accurate, complete or current.

Limitation of Liability
Except as specifically stated on this site, neither Helmet City nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Although Helmet City try and use the correct images for each item, sometimes mistakes can happen and the wrong image may be uploaded. It is up to the customer to confirm in advance if there are any differences between images and descriptions. Helmet City is not responsible if the image used does not match the description given. Due to manufacturer updates, screen definition differences etc, images can differ from the actual item supplied, Helmet City are not responsible for any costs if this is the case.

Helmet City is NOT responsible for checking if a Helmet is Legal for the country to which we are supplying. It is entirely the customers responsibility to ensure the Helmet they are purchasing is legal for their country. All of our Helmets are UK and European Road Legal to EC22/05.

Helmet City do not accept liability for failure to supply caused by matters beyond the company’s reasonable control including but not exclusively strikes, civil disputes, acts of God, war or other third party actions.

Helmet City is NOT responsible for exchange rate changes (at the time of placing the order or at the time of a refund), import duty or import tax to your Country. It is up to the customer to check any Duty that may be payable prior to placing the order.

Update 17/10/2019
We will be updating this information as and when Brexit finally happens and we know exactly what is going on.  From what we can see, if we remain in the Customs Union, there will be no change in the cost of sending our products to the EU.  However, if we leave with a No Deal or with a Deal without being in the Customs Union, then unfortunately our customers will have to pay Import Duty on their Order.


Delivery time is generally 2-5 working days, maybe more for out of stock items or items that are special order.  Helmet City must be notified of any errors, missing items or damage within 48hrs of delivery.

Please see our Delivery page for detailed information HERE. Helmet City cannot be held responsible for any taxes or any other charges your country may impose for importation of your order. Please await confirmation of despatch before pre-paying any VAT or taxes that may be due. Please contact your country's custom office to check if you are liable to incur importation charges. We will not send an item as a gift/sample or reduce the value for Customs or VAT purposes.

Helmet City is not responsible for extended area delivery charges or errors in the online order shipping system. If an order is placed and shipping must be charged due to a system error, customer neglecting to select the correct option or additional charges due to remote locations, Helmet City will contact the customer with shipping information and a price. Delivery to the Canary Islands, Balearic Islands (Tenerife, Majorca etc) other Spanish Islands, Greek Islands etc is not free. We will contact the customer to let them know of any additional amounts to pay.

Helmet City is NOT responsible for exchange rate changes (at the time of placing the order or at the time of a refund), import duty or import tax to your Country. It is up to the customer to check any Duty that may be payable prior to placing the order.

Please remember that it is the responsibility of the customer to ensure the goods are packaged for transport. Insufficient packaging resulting in the product being damaged will be the responsibility of the customer.  The box of the product must be wrapped / protected and not covered in tape or labels.  A restocking fee may be charged for any original boxes damaged due to careless packing.  However, if we send the wrong item or there is a fault upon delivery, we will pay for the return.

Illegal Acts
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

Changes in Terms
Helmet City reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Helmet City web site. Prices and special offers can change at any time, without notice and deals cannot be back-dated.

Helmet City are proud to offer tens of thousands of products in stock. Items marked as 'In Stock' are generally in stock within the Helmet City shop and warehouse network or with our Suppliers. On rare occasions stock levels may be incorrect, in which case we will try and allow the customer to choose a product of a higher value or better quality, within our cost constraints. Please note, Prices may vary between our Website and our Retail Stores so you may want to call the store in advance to confirm.

Governing Law
These terms and conditions are governed in accordance with English law and the English and Welsh courts shall have jurisdiction to resolve any disputes.