Helmet City Returns Policy
For your peace of mind and satisfaction all items are carefully checked prior to despatch.
Helmet City must be notified of any errors, missing items or damage within 48hrs of delivery.
However, if you are unhappy with your purchase, Helmet City will be happy to accept the return of your helmet or other item within 30 days of purchase, providing:
• it is received back to us UNUSED and undamaged.
• complete with ALL tags in place, helmet bag, manual, protective plastic on visor and any other associated parts supplied.
• in the undamaged Manufacturers helmet box
• packaging must not be damaged and must be in a re-saleable condition
If any of these criteria are not met, there will be either a 20% re-stocking fee or we may refuse to exchange or refund the helmet or other item.
Special Orders are non-returnable and non-refundable. If you are in any doubt please check the website or call 01959 57 22 77 for further information and to confirm.
www.HelmetCity.co.uk is an Online business, your item cannot be returned to us in person. We do not have a Trade/Customer counter and your purchase CANNOT be returned to any of our shops. Your item must be posted back to the 'Web Orders' address below.
If you would like a face to face service, please purchase directly from one of our shops.
Returning Your Goods
Please ensure goods are returned in suitable packaging to protect the item. Helmets must be returned in the Manufacturers box inside another box for protection. If you placed the order through the website, please log into 'Your Account' on the website and fill out the returns form.
Please return to:
|Web Orders||Ebay Orders||Telephone Orders|
Helmet City.co.uk Ltd
01959 57 22 77
Helmet City (Chichester)
01243 785 424
|The store where you
purchased the item.
Please note the customer is responsible for all return delivery charges unless the goods are wrongly delivered or proved to be faulty. In which case, only REASONABLE postage will be refunded (not Special Delivery). For your own security and peace of mind we would recommend that you use a recorded delivery service. Helmet City do not accept responsibility for returned goods lost or damaged in transit.
On receiving your goods we will process the return as quickly as possible. Refunds will be made using your original payment method and are normally completed within 1-3 working days of receipt of the returned items. Finance deposits are refunded by Close Brothers normally with 2-4 days. Please note that once we have requested a refund, the wonderful banks can take a number of working days to actually put the money in your account.
If you have any problems with an item bought from Helmet City, please contact us to see if we can resolve any problems before sending your item back.
www.HelmetCity.co.uk is an Online business only, your item cannot be returned to us in person. We do not have a Trade/Customer counter and your purchase CANNOT be returned to any of our shops. Your item must be posted back to the 'Web Orders' address above. If you would like face to face service, please purchase directly from one of our shops.