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Helmet City Returns Policy

www.HelmetCity.co.uk is an Online business only, your item cannot be returned to us in person. 
We do not have a Trade/Customer counter and your purchase CANNOT be returned to any of our shops.

If you would like face to face service, please purchase directly from one of our shops.

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For your peace of mind and satisfaction all items are carefully checked prior to despatch.  Helmet City must be notified of any errors, missing items or damage within 48hrs of delivery.

However, if you are unhappy with your purchase, Helmet City will be happy to accept the return of your helmet or other item within 30 days of purchase, providing:

• it is received back to us UNUSED and undamaged.  A used Helmet CANNOT be returned for a refund, unless it is proved to have a manufacturing fault.
• complete with ALL tags in place, helmet bag, manual, protective plastic on visor and any other associated parts supplied.
• the Pinlock Insert is NOT fitted
• in the undamaged Manufacturers helmet box
• packaging must not be damaged and must be in a re-saleable condition

If any of these criteria are not met, there will be either a 20% re-stocking fee or we may refuse to exchange or refund the helmet or other item.

PLEASE NOTE - All refunds will be made back to the original payment method on the order within 7 days of receipt at our warehouse.

There are 2 steps to returning item(s) to us :-
1.    Login to your account at www.helmetcity.co.uk and click on ‘My Account, then click ‘My Returns’ and select ‘Request New Return’.  Now you can select which order/item you wish to return. Next enter the reasons why the item is being returned, the condition and what action you would like us to take. When you click ‘Submit Request’ your RMA number will be given to you.

2.    Please wait for your request to be approved and your return address to be given to you. Then fill out the paperwork below with all the relevant information to send with your return.

We suggest the item is sent via Royal Mail Recorded Delivery (if you think your product is damaged, please contact us BEFORE sending your item back).  Simply pack your parcel up securely using its original protective packaging and send to the address given to your RMA.  Please fill out and include this delivery note and pay postage costs at your Post Office.

Please remember that it is the responsibility of the customer to ensure the goods are packaged for transport. Insufficient packaging resulting in the product being damaged will be the responsibility of the customer.  The box of the product must be wrapped / protected and not covered in tape or labels.  A restocking fee may be charged for any original boxes damaged due to careless packing. If you are sending back a Helmet, please ensure the Helmet is packed the correct way up and not upside down! 

Special Orders are non-returnable and non-refundable. If you are in any doubt please check the website or call 01959 57 22 77 for further information and to confirm.

www.HelmetCity.co.uk is an Online business, your item cannot be returned to us in person. We do not have a Trade/Customer counter and your purchase CANNOT be returned to any of our shops.
If you would like a face to face service, please purchase directly from one of our shops.

Please return to:

Web Orders Ebay Orders Shop Purchases
Will be advised when
your Return is
authorised

HELMET CITY (EBAY RETURNS)
UNIT 34/35, GLENMORE BUSINESS PARK
PORTFIELD WORKS, CHICHESTER BY PASS
CHICHESTER
WEST SUSSEX
PO19 7BJ

The store where
bought the item.


Please note the customer is responsible for all return delivery charges unless the goods are wrongly delivered or proved to be faulty. In which case, only REASONABLE postage will be refunded (NOT Special Delivery). For your own security and peace of mind we would recommend that you use a recorded delivery service. Helmet City do not accept responsibility for returned goods lost or damaged in transit.


On receiving your goods we will process the return as quickly as possible. Refunds will be made using your original payment method and are normally completed within 1-3 working days of receipt of the returned items. Finance deposits are refunded by Close Brothers normally with 2-4 days. Please note that once we have requested a refund, the wonderful banks can take a number of working days to actually put the money in your account.

If you have any problems with an item bought from Helmet City, please contact us to see if we can resolve any problems before sending your item back.

www.HelmetCity.co.uk is an Online business only, your item cannot be returned to us in person.
We do not have a Trade/Customer counter and your purchase CANNOT be returned to any of our shops.
Your item must be posted back to the 'Web Orders' address above.

If you would like face to face service, please purchase directly from one of our shops.