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Helmet City Delivery Information

Check out the new DPD App....
The new DPD app means our customers can set up their delivery preferences so they never miss a parcel delivery again. The DPD app is free to download, easy to use and contains a host of useful features including additional delivery alerts, so our customers will always get the best possible delivery experience. An industry first, with the DPD app, they aim to deliver our customers' parcels right first time. Please download the app. now!

**FREE UK Mainland delivery on all orders!!** (subject to location)

Helmet City provides FREE DELIVERY to almost all mainland UK addresses. Delivery time is generally 2-5 working days, maybe more for out of stock items or items that are special order. Delivery to Republic of Ireland, Channel Islands, Isle of Man and Scottish Highlands & Islands is FREE only if the order value is over £150.00. Low value items sent to Northern Ireland and other non UK mainland addresses may incur a nominal fee, we will contact you.
PLEASE NOTE : - We do not send to PO Boxes.

International / EU Shipping

We use DPD or UPS to deliver to all current EU destinations as well as all other European countries. Delivery is FREE to selected EU Countries, if the order value is over £150. Delivery is also FREE to other selected EU Countries if the order value is over £200. Please add the product to your shopping basket and select your country to see how much it is.
Delivery to the Canary Islands, Balearic Islands (Tenerife, Majorca etc) other Spanish Islands, Greek Islands, Cyprus etc is not free. We will contact the customer to let them know of any additional amounts to pay. We deliver to most other worldwide destinations and a live quote is given during the checkout process. Simply enter your postcode, town and country and the system will give you an accurate price for UPS Delivery based on the destination and volumetric weight of the order. Helmet City cannot be held responsible for any taxes or any other charges your country may impose for importation of your order. Please await confirmation of despatch before pre-paying any VAT or taxes that may be due. Please contact your country's custom office to check if you are liable to incur importation charges. Helmet City is not responsible for extended area delivery charges or errors in the online order shipping system. If an order is placed and shipping must be charged due to a system error, customer neglecting to select the correct option or additional charges due to remote locations, Helmet City will contact the customer with shipping information and a price.

We will not send an item as a gift/sample or reduce the value for Customs or VAT purposes.

PLEASE NOTE WE DO NOT SEND TO : -

PO Boxes
BRAZIL & other parts of South America
SOUTH AFRICA & other parts of Africa
Parts of the Middle East
Russia

Norway
In order to send to Norway, DPD must have the customers PID Number. Customs in Norway will not clear any item without the PID number. We will email you once your order is received.

Despatch

Items are despatched via DPD, UPS or Royal Mail. Depending on destination, helmets, larger items and orders over £100 are delivered via our DPD courier service. With the new DPD Predict service, your parcel can be tracked by you every step of the way. An email with the tracking number is sent when the item is marked for despatch.

Our Helmets are sent out in Brand New boxes, items clearly damaged in transit should not be accepted as once signed for, are accepted as delivered complete and undamaged. Helmet City cannot be held responsible for any damage discovered after the item has been signed for.

Delivery Times

Unless otherwise stated, we aim to dispatch stock items to the UK in 2-5 working days. Delivery times will vary for non UK delivery destinations, but we aim to deliver all European orders within 3 – 7 working days. Items shown on the website are not guaranteed in stock, however we do try and keep the website as accurate as possible. Delivery times may increase if items are out of stock or for items that are special order.

Care of your parcel

Your satisfaction is essential to Helmet city, which is why we use DPD and Royal Mail to send our products. ALL helmets are checked manually by us prior to despatch and are then placed into a brand new strong brown cardboard box. This protects the helmet and makes it easy for the customer to check for damage.

Helmet City Price Match Promise

Helmet City is dedicated to providing the biggest choice of brands at the best prices, with a commitment to excellent service. We have increased our stock holding over the years and now hold thousands of products and while we do try to keep on top of our internet prices, it is a challenge with so many items.

If you find the same genuine UK product from another UK dealer, in stock, advertised on their website in the same size, please email us :

E Mail Us

The E Mail will open and have the fields automatically inserted that we need ie Make, Model, Colour, Size and Price of the product and copy of the link of the website where it is located.

We will email you back with a special code that will reduce the product during the checkout process.

We promise to try and match or beat the advertised price and will also try and match European Websites.

This Price Match Promise is online only - If you want a deal in one of our shops, please contact them directly. See our Retail shops HERE

E Mail Us

Helmet City Returns Policy

For your peace of mind and satisfaction all items are carefully checked prior to despatch.

Helmet City must be notified of any errors, missing items or damage within 48hrs of delivery.

However, if you are unhappy with your purchase, Helmet City will be happy to accept the return of your helmet or other item within 30 days of purchase, providing:

• it is received back to us UNUSED and undamaged.
• complete with ALL tags in place, helmet bag, manual, protective plastic on visor and any other associated parts supplied.
• in the undamaged Manufacturers helmet box
• packaging must not be damaged and must be in a re-saleable condition

If any of these criteria are not met, there will be either a 20% re-stocking fee or we may refuse to exchange or refund the helmet or other item.

Special Orders are non-returnable and non-refundable. If you are in any doubt please check the website or call 01959 57 22 77 for further information and to confirm.

www.HelmetCity.co.uk is an Online business, your item cannot be returned to us in person. We do not have a Trade/Customer counter and your purchase CANNOT be returned to any of our shops. Your item must be posted back to the 'Web Orders' address below.
If you would like a face to face service, please purchase directly from one of our shops.


Returning Your Goods

Please ensure goods are returned in suitable packaging to protect the item. Helmets must be returned in the Manufacturers box inside another box for protection. If you placed the order through the website, please log into 'Your Account' on the website and fill out the returns form.

Please return to:

Please note the customer is responsible for all return delivery charges unless the goods are wrongly delivered or proved to be faulty. In which case, only REASONABLE postage will be refunded (not Special Delivery). For your own security and peace of mind we would recommend that you use a recorded delivery service. Helmet City do not accept responsibility for returned goods lost or damaged in transit.

Returns Policy

On receiving your goods we will process the return as quickly as possible. Refunds will be made using your original payment method and are normally completed within 1-3 working days of receipt of the returned items. Finance deposits are refunded by Close Brothers normally with 2-4 days. Please note that once we have requested a refund, the wonderful banks can take a number of working days to actually put the money in your account.

If you have any problems with an item bought from Helmet City, please contact us to see if we can resolve any problems before sending your item back.

www.HelmetCity.co.uk is an Online business only, your item cannot be returned to us in person. We do not have a Trade/Customer counter and your purchase CANNOT be returned to any of our shops. Your item must be posted back to the 'Web Orders' address above. If you would like face to face service, please purchase directly from one of our shops.

Helmets

The Helmet city guide to buying a Motorcycle Helmet

A poorly fitting helmet may not only be uncomfortable, more noisy and may move around when riding if too big or give headaches etc if it is too small, it is also dangerous.  A helmet simply will not protect or perform as designed if the head inside it is not snuggly fitted against the impact absorbing material inside the shell.

Measuring
Once you've decided on the helmet (we have thousands available!), to make a better judgement on size we would recommend measuring your head.  Using a soft measuring tape, measure around the circumference of your head, across the forehead just above the eyebrows, above the ears and around the back of your head. Helmets are available in sizes from 50cm right up to 67cm!  If you are say 58.5cm and a Medium is 57-58cm and a Large is 59-60cm, we would generally suggest going for the smaller size as the interior will compress over time.  This is not a guarantee of course and we would always suggest popping to one of our Retail shops (or your local dealer) to try one on (we have 7 shops at the moment).  

Another thing to bear in mind, is that a helmet in say size Medium from one Manufacturer may fit completely differently to a Medium from another Manufacturer.  Therefore we would always recommend travelling to a dealer to try a number of different brands to get the perfect fit for your head shape.   

If you purchase a helmet online from HelmetCity.co.uk, it can be returned (at your cost) as long as our strict Returns Policy is followed. The helmet can only be tried on (not used on the road), no pinlock fitted, no protective film or tags removed and the bag and outer box in the condition we sent to you.

Trying your Helmet on
When your lovely new helmet arrives, pop it on (after reading the advice sheet enclosed in the box) and wiggle it around to make sure the top of your head fits and is settled right in.  Give the helmet a push from the front towards the forehead to see if it gives you any pain or discomfort.  Do the strap up and tighten it until you feel it is quite tight (but not uncomfortable - you need to breathe!)  Look in a mirror - how does it fit on the cheeks?  If you can fit a couple of fingers between your cheek and the helmet cheekpads then it is too big, if it is pressing so tight your cheeks are between your teeth and you can't talk, then it may be too small!  Please note that cheek pads do compress over time so they sort of 'wear in'. On some of the higher end brands, like Shoei and Arai for example, thinner and thicker cheek pads and even skull pads can be supplied - depending on the model.  If you know the size you require at the time of ordering, these can be swapped out free of charge (Shoei and Arai only) - we keep the unwanted size (this only applies to Full Price Helmets).

If you are generally happy with the fit, leave the helmet on for a good length of time to ensure it is not pressing in places that are not immediately apparant. If a helmet is really pressing on your forehead this can sometimes cause a headache over time so it may be worth trying another size or brand.

It is important to read our Returns Policy regarding helmets and the Advice Sheet enclosed with your purchase, before going for a ride as a helmet cannot then be returned if it does not fit or you are not happy with it.

SHARP Testing
SHARP provides advice on how to select a helmet that fits correctly and is comfortable and information about the relative safety of helmets to help motorcyclists to make an informed choice.  There is also a very informative Video on the SHARP website!

Click HERE for the Government SHARP Rating Website


Helmet Sizes
Unless listed separately below, Helmet sizes are normally as follows :

XXS - 51-52cm
XS  - 53-54cm
S   - 55-56cm
M   - 57-58cm
L   - 59-60cm
XL  - 61-62cm
XXL - 63-64cm

AGV are generally as above except some models have :
MS - 57cm
ML - 58cm

HJC make a couple of very large helmets and the sizes are :
3XL - 64-65cm
4XL - 66-67cm

MOMO
XS - (54cm)
S  - (56cm)
M  - (58-59cm)
L  - (60cm)
XL - (61cm)

Childrens helmets are available in a variety of sizes depending on the Manufacturer, but they are generally :

S  - 50-51cm
M  - 51-52cm
L  - 52-53cm
XL - 53-54cm
or
S  - 50-51cm
M  - 52-53cm
L  - 54-55cm
XL - 56-57cm


Some Brands have specific Medium sizes, for example Roof, which can give a very accurate fit if you are that size, for example :

ROOF :
XS  - 54cm
 S  - 56cm
MS  - 57cm
 M  - 58cm
 L  - 60cm
XL  - 61cm
XXL - 63cm

Schuberth sizes are different to all the rest :
XS  - 52-53cm
S  - 54-55cm
M  - 56-57cm
L  - 58-59cm
XL  - 60-61cm
XXL - 62-63cm

Please feel free to contact us if you need any clarification.

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CLOTHING

Many products have a clothing chart image on them, but sizes are generally :

2XS
XS - EU46 - UK36
S - EU48 - UK38
M - EU50 - UK40
L - EU52 - UK42
XL - EU54 - UK44
2XL - EU56 - UK46
3XL - EU58 - UK48
4XL - EU60 - UK50
5XL - EU62 - UK52
6XL - EU64 - UK54
8XL - EU66 - UK56
10XL - EU68 - UK58
12XL - EU70 - UK60

Ladies :

UK4
UK6 - XXS - 34
UK8 - XS - 36
UK10 - S - 38
UK12 - M - 40
UK14 - L - 42
UK16 - XL - 44
UK18 - 2XL - 46
UK20 - 3XL - 48
UK22 - 4XL - 50
UK24 - 5XL - 52
UK26 - 6XL - 54
UK28
UK30

Helmet City CANNOT be held responsbile if the size purchased turns out to be incorrect.  We always suggest you visit one of our stores to try the item on to make sure.

SEE OUR LIST OF RETAIL STORES HERE